Can I return my straps if I don't like them?
Yes, we offer a 30-day-money-back guarantee for all straps. If, for any reason, you don't like them, you can return your straps and get your money refunded, no questions asked!
Are the tubes included with my SKIN FRIENDLY STRAPS?
Yes, every CHRONOMETRYX Strap comes with the tubes already included.
Are the tubes included with my PANERAI straps?
Please click here and order your matching size.
Are all straps new?
Do I have to pay taxes in my country?
Yes! You can not avoid paying your duties or sales tax. Every strap that we sell on www.chronometryx.com outside Switzerland and Liechtenstein will be sold tax free. That means that 7,6% Swiss VAT will be not charged to our customers. Switzerland is not a member oft the European Community. That’s why all shipments will be charged with country specific VAT from local customs before delivery.
What is my country specific VAT?
Please look up your country specific VAT on Google.
How much is the shipping cost?
We offer registered mail for all our straps at cost price.
What carrier do you use?
We use Swiss Post AG for registered mail. And DHL Deutsche Post AG for paid express shipping.
Can I pick up the straps in Switzerland?
Yes, you can collect the straps at Zurich or Geneva Airport.*
Do I have to pay VAT in Switzerland?
If you are a Swiss citizen or if you just want to purchase the straps in Switzerland we have to charge our local 7,6% Swiss VAT on every sale. If you collect the straps at Geneva or Zurich Airport your can purchase them Tax Free.*
Can I purchase the straps without paying Swiss VAT?
If you are not a Swiss Citizen, yes! But only at Geneva or Zurich Airport before you fly back home.*
If you still have questions please get in touch.